dr
Canadian Spa Company Dry fire protection / heater running without adequate water

Display shows dr or DR and heater shuts down; may be followed by dY or DY.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Air lock in heater, Very low water level, Blocked suction or closed valves, Failed circulation pump not moving water through heater

How to Fix / Troubleshooting

Safety: Turn off power at the GFCI immediately to prevent heater damage.

  • Check water level: Fill the spa so that water is above all jets and suction fittings.
  • Open all valves: Verify that all slice valves or ball valves around the pump and heater are fully open.
  • Bleed air from heater: Loosen the union on the heater inlet or outlet until water flows steadily and air stops escaping, then retighten.
  • Inspect circulation pump: With power restored, listen for the circulation pump. If it hums but does not move water, it may be air-locked or seized. Turn power off again and manually bleed or replace the pump as needed.
  • Reset error: After restoring proper water level and flow, power cycle the spa. If dr/dY does not return and heating resumes, monitor closely for normal operation.

Repeated dr errors indicate a persistent flow or pump issue. Continued operation can damage the heater; have a technician inspect the circulation system.

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Repair Difficulty

Hard 4/5

Required Part

Circulation Pump or Heater Assembly for Canadian Spa Company Spa
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