ICE
Freeflow Spas Freeze Protection Mode Active

ICE or ICE PROTECT message; pumps run unexpectedly in cold weather.

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Possible Causes

Water temperature near freezing, Ambient temperature sensor detecting low temperature, Spa cover off in winter, Power cycling in cold conditions

How to Fix / Troubleshooting

Note: ICE or freeze protection is a normal safety function to prevent plumbing damage.

  • 1. Keep spa powered: Do not shut off power in freezing weather; the system needs power to circulate and protect the spa.
  • 2. Use the cover: Keep the Freeflow cover on and latched to retain heat and reduce run time.
  • 3. Verify water level: Ensure water level is adequate so pumps do not draw air while running for freeze protection.
  • 4. Check for actual freezing: Inspect equipment bay and exposed plumbing for ice. If ice is present, use indirect heat (space heater nearby, not blowing directly on plastic) to gradually thaw.

If ICE remains displayed in above-freezing conditions, a sensor may be misreading. Have a technician test the temperature sensors.

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Repair Difficulty

Very Easy 1/5
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