E97
Intex
Power Supply Frequency / Voltage Error
Control panel displays E97 and spa cannot be operated
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Incorrect mains frequency (e.g., 50 Hz unit on 60 Hz supply), Severe voltage fluctuation, Internal power supply circuit fault, Use of incompatible generator or inverter
How to Fix / Troubleshooting
Safety first: Disconnect the spa from power before making any changes to the electrical setup.
- 1. Verify electrical specifications:
- Check the rating label on the heater pump unit for required voltage and frequency.
- Ensure your household supply matches these specifications.
- 2. Avoid generators/inverters:
- Do not run the spa from portable generators or modified sine wave inverters.
- 3. Try a different outlet:
- Plug the spa into another dedicated outlet known to be stable.
- If E97 continues: The internal power supply or PCB may be defective. Professional service or replacement of the heater pump unit is recommended.
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Repair Difficulty
Hard
4/5
Required Part
Internal Power Supply / Main Control PCB
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