E12
Lay-Z-Spa Internal Voltage / Power Supply Error

Lay-Z-Spa displays E12 and may shut down heating or all functions intermittently.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Faulty low-voltage power supply on control PCB, Overvoltage or undervoltage from mains, Loose internal power connectors, Short circuit on PCB

How to Fix / Troubleshooting

Safety first: Unplug the spa immediately if you suspect electrical issues. Do not continue to reset a unit that repeatedly trips.

  • 1. Check mains supply: Ensure the spa is plugged directly into a properly grounded outlet with the correct voltage for your region. Avoid extension leads and multi-way adapters.
  • 2. Inspect RCD plug: Check the integrated RCD for signs of damage or overheating. Test the RCD using its test/reset buttons according to the manual.
  • 3. Try a different outlet: If possible, test the spa on another dedicated circuit to rule out house wiring issues.
  • If E12 persists: The internal power supply or control PCB is likely defective. This is not user-serviceable; contact Lay‑Z‑Spa support for pump/heater unit replacement.
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Repair Difficulty

Professional Required 5/5

Required Part

Internal Power Supply / Control PCB
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