Lay-Z-Spa water appears cloudy or milky even though the pump and heater work normally.

Safety first: Do not use the spa if water is visibly contaminated or has an unpleasant odor.

• 1. Replace filters: Install a new Lay‑Z‑Spa filter cartridge and run filtration continuously for several hours.
• 2. Test and balance water: Use test strips to check pH, alkalinity, and sanitiser (chlorine/bromine) levels. Adjust according to Lay‑Z‑Spa guidelines.
• 3. Shock the water: Add a spa shock treatment to oxidize organic contaminants, following product dosing instructions.
• 4. Run filtration: Run the filter pump for extended periods (8–24 hours) until water clears.
• If water remains cloudy: Drain, clean the liner and plumbing with a spa system flush product, rinse thoroughly, and refill with fresh balanced water.