Topside control buttons are unresponsive or only some buttons work

Safety first: Turn off power at the GFCI breaker before removing the topside panel.

Steps to address unresponsive keypad:

• Inspect keypad surface: Look for cracks, bubbles, or water under the overlay.
• Check cable connection: From the equipment bay, ensure the keypad cable is fully seated in the control pack.
• Dry the area: If moisture is present, gently dry and allow time for evaporation. Minor moisture may resolve after drying.
• Replace keypad: If buttons remain unresponsive, replace the topside control panel with a Strong Spas-compatible unit.

When to call a technician: If a new keypad does not restore function, the control pack may have a keypad input fault.