Sundance Spas Keypad Membrane or Interface Failure

Buttons on the control panel respond intermittently or activate the wrong function.

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Possible Causes

Worn or cracked keypad membrane, Water ingress into panel, Corroded ribbon cable contacts, Control board keypad interface fault

How to Fix / Troubleshooting

Safety first: Turn off power before disconnecting the control panel.

  • 1. Clean panel surface: Wipe the panel with a damp cloth to remove lotions or contaminants that may interfere with button operation.
  • 2. Inspect for cracks: Look for visible cracks or delamination of the keypad overlay.
  • 3. Reseat cable: Disconnect and reconnect the ribbon cable at the control board to ensure a good connection.
  • 4. Test each button: After restoring power, test each button individually to see if behavior improves.
  • When to call a technician: If mis-activation persists, the keypad assembly should be replaced with a Sundance-compatible topside control.
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Repair Difficulty

Easy 2/5

Required Part

Topside Control Panel
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