Tuff Spas Keypad / Button Matrix Failure

Buttons on the topside control panel are unresponsive or trigger the wrong functions.

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Worn or damaged Tuff Spas topside panel, Moisture under keypad, Cracked panel overlay, Faulty ribbon cable connection

Safety: Turn off power before disconnecting the topside panel.

Step 1 – Power cycle: Turn the breaker off for 30 seconds and back on to rule out a software glitch.
Step 2 – Reseat ribbon cable: Disconnect and reconnect the topside cable at the control pack.
Step 3 – Inspect panel surface: Look for cracks, bubbling, or water under the overlay.

If buttons remain unreliable, replace the topside control panel with a Tuff Spas-compatible unit.

Medium 3/5

Topside Control Panel

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