Keystone No Dehumidification / Poor Moisture Removal

Dehumidifier runs but does not collect water; bucket remains dry even after hours of operation.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Low refrigerant charge due to leak, weak compressor, dirty evaporator or condenser coils, fan not running at full speed, room too cold for effective dehumidification, humidity sensor misreading

How to Fix / Troubleshooting

Safety: Unplug before cleaning or internal inspection.

Steps:

  • Check room conditions: If the room is already dry or very cold, water collection will be minimal. Use a hygrometer to confirm humidity above 50%.
  • Clean filter and coils: Wash the air filter and vacuum dust from both the front evaporator coil and rear condenser coil.
  • Verify fan and compressor: When running, you should feel warm air from the exhaust and hear the compressor. If only the fan runs and air is not warm, see the "Compressor Not Starting" scenario.
  • Check for icing: Inspect the evaporator coil after 30–60 minutes. Heavy ice indicates airflow or refrigerant issues.
  • Professional service: If coils are clean, fan and compressor run, but no water is collected and the coil does not get evenly cold, the unit may have a refrigerant leak or weak compressor. This requires a certified technician; often replacement of the dehumidifier is more economical.
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Repair Difficulty

Hard 4/5

Required Part

Compressor
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