Ice cubes are too small, thin, or hollow.

Safety first: Disconnect power and close the water valve before servicing water components.

• Check water pressure: Confirm household water pressure is adequate. If other fixtures are weak, address plumbing issues first.
• Descale reservoir: Remove the ice bin and access the water reservoir. Drain and clean with a mixture of warm water and food-safe descaler, then rinse thoroughly.
• Inspect inlet valve: Clean the inlet screen and ensure the valve opens fully during fill (listen for strong water flow).
• Verify level sensor: Ensure the float or probe is clean and moves freely so the reservoir fills to the correct level.