E20 displayed; ice cubes are fused together in large clumps in the bin.

Safety first: Unplug the unit before inspecting internal components.

• Check door/gasket: Inspect the Balay ice maker door seal for gaps, tears, or deformation. Clean the gasket and cabinet mating surface. Replace the gasket if it does not seal properly.
• Bin sensor: Locate the bin thermostat or NTC sensor. Ensure it is properly mounted and not hanging loose. Test its resistance and replace if out of specification.
• Air circulation: Confirm that any internal circulation fan is operating and that air channels to the bin are not blocked by ice or packaging.
• Adjust settings: If available, adjust the storage temperature or ice thickness settings according to the Balay manual to reduce over-freezing.