Ice dispenser does not dispense ice, but ice maker is producing and bin is full.

Safety: Unplug the refrigerator before servicing the dispenser.

• Check for clumped ice: Remove the bin and break up any large clumps. Discard old ice and dry the bin before refilling.
• Inspect auger and coupling: Look at the auger shaft and drive coupling at the back of the bin. Replace the bin if the auger is broken or stripped.
• Test auger motor: With the bin removed, press the dispenser paddle (door switch held closed) and listen for the motor. If silent, test for voltage at the motor terminals (advanced).
• Replace auger motor: Access the motor from the freezer rear or dispenser area (depending on model) and install a new Bosch auger motor if it tests bad.
• Check dispenser switch: If the motor never receives power, test the dispenser paddle switch and replace if faulty.