E14
Café
User Interface / Touch Control Fault
E14 error; unit may not respond to button presses or display may be frozen.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Failed user interface board, Loose ribbon cable between UI and main board, Moisture intrusion behind control panel, Damaged touch overlay
How to Fix / Troubleshooting
Safety First: Disconnect power before removing the control panel. Glass and sharp plastic edges may be present; handle carefully.
Steps:
- Power reset: Unplug for 5–10 minutes, then restore power to see if the UI recovers.
- Inspect control panel: Remove screws securing the front control panel. Gently pull it forward to access the ribbon cable and connectors.
- Check for moisture: Look for condensation or water behind the panel. Dry thoroughly with a soft cloth and allow to air dry before reassembly.
- Reseat ribbon cable: Disconnect and reconnect the flat ribbon cable between the UI and main control board, ensuring it is fully inserted and locked.
- Replace user interface board: If buttons or display remain unresponsive, install a new Café user interface/control panel assembly.
- Reassemble and test: Restore power and verify that all buttons and indicators function and that E14 is cleared.
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Repair Difficulty
Medium
3/5
Required Part
User Interface Board / Control Panel
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