Café
Poor Ice Quality – Thin or Soft Ice
Ice cubes or nuggets are too small, thin, or melt quickly in the bin.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Low water level in reservoir, Clogged water filter (if equipped), Scale buildup on evaporator plate, Incorrect water fill adjustment
How to Fix / Troubleshooting
Safety First: Disconnect power and shut off water before servicing the water system.
Steps:
- Check water level: Inspect the reservoir during operation. If level is low, check the inlet valve, filter, and water pressure.
- Replace or bypass filter: If your Café ice maker uses an inline filter, replace it or temporarily bypass to see if ice quality improves.
- Descale evaporator: Run a full cleaning cycle with Café-recommended ice machine cleaner to remove mineral deposits from the evaporator plate.
- Inspect water distribution: Ensure the water distributor or spray bar over the evaporator is not clogged. Clean holes with a soft brush.
- Adjust fill (if applicable): Some models allow water fill calibration via service mode; follow the service manual to adjust.
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Repair Difficulty
Medium
3/5
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