Café Hollow Ice Formation

Ice maker produces hollow cubes or nuggets with large holes.

Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Short freeze cycle due to thermistor misread, Low water level from restricted inlet, Scale on evaporator surface, High water temperature entering unit

How to Fix / Troubleshooting

Safety First: Unplug and shut off water before servicing.

Steps:

Check water supply: Ensure adequate pressure and that the inlet valve and filter are not restricted.
Descale evaporator: Run a cleaning cycle to remove scale that can cause uneven freezing.
Verify thermistor: Inspect and, if necessary, replace the evaporator thermistor to ensure proper freeze time control.
Reduce inlet water temperature: Avoid routing supply line near hot water pipes or appliances.

Repair Difficulty

Medium 3/5

Required Part

Evaporator Thermistor

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