E09 appears; ice cubes form on the evaporator but are not released into the bin.

Safety first: Unplug the unit before accessing moving parts or electrical components.

• Descale the evaporator: If there is visible white scale on the evaporator or ice tray, run a full cleaning cycle with a Candy-approved ice maker descaler. Heavy scale can prevent ice from releasing.
• Check harvest motor: Locate the harvest motor assembly (often near the evaporator). Inspect gears and linkages for broken teeth or obstructions. Replace the motor if it does not run when commanded.
• Inspect hot gas valve: The hot gas or defrost valve briefly warms the evaporator to release ice. Listen for a click and slight hissing during harvest. If absent, the valve coil or control relay may be faulty and should be tested by a technician.
• Lubricate mechanical pivots: Where allowed by Candy service instructions, lightly lubricate pivot points with food-safe lubricant to ensure smooth movement.
• Reset and test: After cleaning and inspection, restart the unit and observe a full cycle. If E09 persists, the harvest motor or control board likely needs replacement.