E11 appears; ice cubes are irregular in size and the machine stops mid-cycle.

Safety first: Disconnect power and allow any ice on the evaporator to melt before working near the ice thickness probe.

• Locate the thickness sensor: On many Candy models, a metal or plastic probe hangs near the evaporator to detect ice thickness.
• Clean the probe: Wipe the probe with a soft cloth and descaling solution to remove mineral deposits that can affect sensing.
• Check adjustment: Some probes are adjustable. Refer to your user or service manual for the correct gap between the probe and evaporator. Adjust gently if needed.
• Inspect wiring: Ensure the probe’s cable is intact and firmly connected to the control board.
• Test function: After cleaning and adjustment, run a cycle and observe ice size. If E11 returns or ice remains inconsistent, replace the ice thickness sensor assembly.