Candy Contaminated Water Path or Storage Bin

Ice cubes have a bad taste or odor.

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Possible Causes

Dirty water reservoir or tank, Biofilm or mold in ice bin, Old or stagnant water supply, Non-food-safe cleaning chemicals previously used

How to Fix / Troubleshooting

Safety first: Unplug the unit and discard all existing ice.

  • Deep clean: Remove the ice bin, water tank, and any removable parts. Wash with warm water and mild dish soap, then rinse thoroughly.
  • Sanitize: Run a cleaning cycle with a Candy-approved sanitizer or a food-safe ice machine cleaner, following label directions.
  • Flush system: After cleaning, run at least one full batch of ice and discard it to remove any residual cleaner.
  • Check water source: If using tap water with strong odors, consider using filtered water.
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Repair Difficulty

Very Easy 1/5
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