Candy No Ice Production Without Error Indication

Ice maker runs but produces no ice at all (no error code displayed).

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Water supply turned off or insufficient pressure, Clogged inlet filter or line, Severely scaled evaporator surface, Refrigeration system underperforming

How to Fix / Troubleshooting

Safety first: Unplug the unit and close the water supply valve before disconnecting hoses.

  • Confirm water supply: Ensure the supply valve is open and the hose is not kinked. Test water flow into a bucket.
  • Clean inlet filter: Remove and rinse the mesh screen at the water inlet valve.
  • Descale the system: Run a full cleaning cycle with a Candy-approved descaling solution to remove mineral buildup from the evaporator and water paths.
  • Check ambient conditions: Verify the room temperature is within the recommended range. Extremely hot rooms reduce or stop ice production.
  • Observe cooling: After reassembly, run the unit with covers off and check if the evaporator gets cold and frosts evenly. If not, a refrigeration fault may be present and requires a technician.
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Repair Difficulty

Medium 3/5

Required Part

Water Inlet Valve
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