Candy Incomplete Harvest / Ice Sticking to Evaporator

Unit frequently stops with ice stuck on the evaporator plate.

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Heavy scale on evaporator, Insufficient hot gas or defrost time, Low water quality causing sticky ice, Misadjusted ice thickness probe

Safety first: Turn off and unplug the ice maker before descaling.

Descale evaporator thoroughly: Use a Candy-approved descaler and follow the cleaning procedure to remove mineral deposits.
Check water quality: Use filtered water to reduce mineral and impurity content that can cause ice to stick.
Adjust thickness probe: Ensure the probe is set so that ice is not excessively thick before harvest.
Service hot gas valve: If descaling does not help, a technician should test the hot gas valve and control timing.

Medium 3/5

Evaporator Plate

Check Price on Amazon

We may earn a commission from links on this page.