Ice cubes are too large, stick together, or jam the ice shovel.

Safety first: Unplug the unit before removing jammed ice.

• Adjust ice size: Set the ice size to a smaller setting (S or M) on the control panel and observe if cube size normalizes.
• Clear jams: Remove the ice basket and gently dislodge any stuck ice from the shovel or evaporator using a plastic tool. Do not use sharp metal objects.
• Descale evaporator: If the evaporator is coated with white deposits, run a descaling cycle and clean the surface carefully with a soft cloth.
• Sensor check: Ensure the evaporator NTC sensor is firmly attached and not insulated by scale or loose tape. Replace the sensor if readings are erratic.