Ice maker displays normal operation but ice is very soft or slushy when harvested.

Safety first: Unplug the unit before adjusting sensors.

Steps to correct soft ice:

• Select larger ice size: Choose the largest cube size to extend freeze time.
• Use cooler water: Fill the reservoir with cool water and avoid adding warm water during operation.
• Check evaporator sensor placement: Ensure the evaporator thermistor is firmly attached to the plate so it senses true temperature. Reattach with aluminum tape if loose.
• Defrost and restart: Unplug the unit, let all ice melt, dry the interior, then restart. This can reset freeze/harvest timing.
• Board replacement: If the unit consistently harvests too early despite correct sensor placement, the main control board may have a timing fault and require replacement.