Water leaking from the bottom or sides of the ice maker onto the countertop or floor.

Safety first: Unplug the unit and wipe up any spilled water to prevent slipping or electrical hazards.

Steps to locate and fix leaks:

• Check drain plug: Turn the unit around and inspect the bottom or rear drain plug. Ensure it is fully inserted and tightened. Replace the drain plug and gasket if cracked or hardened.
• Inspect reservoir: Remove the ice basket and visually inspect the water reservoir for cracks or splits. Fill with a small amount of water and watch for drips.
• Check internal hoses: Remove the side or rear panel and look for loose or disconnected silicone hoses between the reservoir, pump, and evaporator tray. Re-seat and clamp any loose hoses.
• Avoid overfilling: Only fill water to the indicated MAX line. Overfilling can cause water to spill into unintended areas.
• Replace damaged parts: If the reservoir or hoses are damaged, replace them with the correct Costway water reservoir or silicone hose kit for your model.