E12 displayed, ice maker runs but ice is wet, slushy, or melts quickly in the bin
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Unplug the unit before inspecting electrical components.
Steps to improve ice storage:
- Check door gasket: Inspect the bin door gasket for tears, gaps, or deformation. Close the door on a sheet of paper; if it pulls out easily, the seal is weak. Replace the gasket if necessary.
- Inspect bin thermostat/thermistor: Locate the bin temperature sensor (thermostat or thermistor) usually mounted on the bin wall. Check for secure mounting and intact wiring.
- Test sensor: With a multimeter, measure resistance of the thermistor at room temperature and compare to De Dietrich specifications (from service manual). Replace if readings are out of range.
- Check circulation fan: Some models use a small fan to move cold air into the bin. Verify that this fan runs and is not obstructed by ice.
Note: If the bin remains warm despite proper sealing and sensor replacement, there may be an insulation defect or internal air leak that requires professional evaluation.
Repair Difficulty
Required Part
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