Ice cubes or nuggets are too small, thin, or hollow.

Safety first: Turn off power and water before adjusting sensors or cleaning internal parts.

• Step 1 – Check water pressure: Verify strong flow at the supply line. If weak, correct household plumbing issues or fully open the shutoff valve.
• Step 2 – Replace water filter: Install a new GE-compatible filter to restore flow.
• Step 3 – Clean and descale: Run a full cleaning cycle with GE ice maker cleaner to remove scale from the evaporator and water distribution system.
• Step 4 – Adjust thickness sensor: On clear ice models, adjust the ice thickness probe per the service manual so that the ice slab reaches the proper thickness before harvest.