Ice maker cycles but ice sticks to the evaporator and does not drop into the bin.

Safety first: Unplug the unit before cleaning or inspecting the evaporator.

• Step 1 – Descale evaporator: Run a descaling cycle to remove mineral deposits that cause ice to adhere to the plate.
• Step 2 – Adjust thickness: Reduce ice thickness slightly using the thickness control so the slab releases more easily.
• Step 3 – Check water distribution: Ensure water is not overflowing or unevenly coating the evaporator, which can cause sticking.
• Step 4 – Professional sealed system check: If harvest remains poor, a technician should verify hot gas valve operation and compressor performance.