Water remains in the ice-making tray or reservoir and does not drain properly.

Safety first: Unplug the unit before working with water or the drain system.

Steps to restore drainage:

• Clear drain port: Locate the internal drain hole and clear debris with a soft brush or pipe cleaner.
• Inspect drain hose: Ensure the hose is not kinked and slopes downward continuously to the drain.
• Test pump (if equipped): Listen for pump operation during drain. If silent, test and replace the pump as needed.
• Check external drain: Make sure the household drain is not blocked and is below the outlet of the ice maker.

When to call a technician: If drainage issues persist despite a clear hose and working pump, internal routing or control problems may require professional service.