E14
Hansa
Drain Pump / Gravity Drain Fault
Display shows E14; ice maker stops and indicates a drain problem, with water remaining in the sump or reservoir.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Clogged drain hose, Failed drain pump (on pumped models), Kinked or improperly routed drain line, Blocked internal drain port
How to Fix / Troubleshooting
Safety first: Unplug the unit before working with water or electrical components.
- Check external drain line: Follow the drain hose from the ice maker to the household drain. Straighten kinks and ensure the hose slopes downward without traps that can hold water.
- Clear clogs: Disconnect the hose and flush it with warm water to remove scale or debris. Use a small brush if needed.
- Inspect internal drain port: Inside the unit, locate the drain opening at the bottom of the reservoir or bin. Clear any ice, scale, or food particles blocking it.
- Test drain pump (if equipped): Access the pump and check for obstructions in the impeller. Measure motor resistance; replace the pump if open or seized.
- Leak check: After reassembly, run a test cycle and observe the drain operation to ensure water exits freely and no leaks occur.
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Repair Difficulty
Medium
3/5
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