How to Fix / Troubleshooting

Safety first: Unplug the unit before cleaning or adjusting components.

Descale evaporator: Perform a thorough descaling to remove mineral deposits that cause ice to adhere strongly.
Check water distribution: Ensure water flows evenly across the evaporator and does not overshoot or pool excessively.
Inspect harvest system: Verify that the harvest heater or hot gas valve operates during harvest. This may require a technician with proper tools.
Test harvest thermostat: Replace the thermostat if it does not trigger harvest at the correct temperature.
Run test cycles: After service, observe several harvests to confirm ice releases cleanly.

Ice maker forms ice on the evaporator, but the ice does not release and remains stuck, requiring manual removal.

Possible Causes