Ice maker is running but produces no ice at all; fans and compressor may run, but bin remains empty with no error code displayed.

Safety first: Unplug the unit and close the water supply valve before internal cleaning.

• Confirm water supply: Ensure the household shutoff valve is open and the supply hose is not kinked or frozen.
• Replace or remove filter: If equipped with a water filter, replace it if old or temporarily bypass it to test flow.
• Descale evaporator: Follow Hansa's cleaning instructions using an approved ice maker descaling solution. Run a full cleaning cycle to remove mineral buildup from the evaporator and water paths.
• Check room temperature: Verify the ice maker is installed in an area within the specified ambient temperature range. Extremely hot or cold rooms can prevent ice formation.
• Observe a full cycle: After cleaning and restoring water, watch a complete cycle to confirm water fills, circulates, freezes, and harvests correctly.