Water accumulates inside the ice bin or cabinet instead of draining away properly.

Safety first: Unplug the unit before working with water inside the cabinet.

• Clear drain port: Locate the drain opening at the bottom of the bin or reservoir. Use a soft brush or pipe cleaner to remove debris or scale.
• Defrost drain line: If the drain hose is frozen, allow the unit to thaw or gently warm the hose with a towel soaked in warm water. Do not use open flames or high heat.
• Level the unit: Use a spirit level to ensure the ice maker is slightly tilted toward the drain as specified by Hansa. Adjust leveling feet accordingly.
• Correct hose routing: Ensure the drain hose runs downhill without loops that can trap water and cause backflow.
• Test drainage: Pour a small amount of water into the bin and confirm it flows freely out of the drain.