Hisense ice maker forms ice on the evaporator but does not release it into the bin.

Safety: Unplug the unit before touching the evaporator or refrigerant components.

• Defrost and descale: Allow the unit to fully defrost, then clean the evaporator plate with a non-abrasive cloth and descaling solution to remove mineral buildup.
• Check harvest operation: During a cycle, listen for the click of the hot gas valve and observe whether ice begins to slide off. If not, test the valve coil and wiring.
• Verify sensor placement: Ensure the evaporator sensor is correctly attached to the plate so the control can detect when to enter harvest.
• Replace faulty components: If the valve coil is open or the sensor is out of spec, replace with Hisense-compatible parts.