E14 error, unit indicates drain problem and may have standing water in the base

Safety: Unplug the ice maker before working on the drain system. Water may spill when hoses are removed.

• Check external drain hose: Inspect the hose for kinks, sags, or clogs. Ensure the hose runs downhill with no traps if it is a gravity drain.
• Clear hose: Disconnect the hose from the unit and flush it with hot water to remove scale or slime buildup.
• Inspect internal drain: Remove the ice bin and internal panels to locate the drain outlet. Clear any ice, scale, or debris from the drain hole and channel.
• Test drain pump (if equipped): On pumped‑drain Hoover models, locate the drain pump. Check for obstructions in the pump housing and impeller. Measure motor resistance and replace the pump if open or seized.
• Verify drain height: Ensure the drain hose does not terminate above the maximum recommended height for pumped models, as this can cause backpressure and E14 errors.