Hoshizaki Soft Ice / Poor Storage

Ice is wet, soft, or melts quickly in the bin

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Possible Causes

Bin drain backed up causing standing water, Warm air infiltration into bin, Defective bin insulation or door gasket, Ice thickness too thin

How to Fix / Troubleshooting

Safety First: Disconnect power before working inside the bin.

  • Check bin drain: Ensure the bin drain is clear and water is not pooling under the ice.
  • Inspect bin door and gasket: Look for gaps, tears, or misalignment allowing warm air in. Adjust or replace gasket as needed.
  • Verify ice thickness: If cubes are very thin, adjust water level or thickness settings per the service manual.
  • Limit door openings: Reduce frequent or prolonged bin door openings that warm the ice.

When to call a technician: If the bin liner or insulation is compromised, professional repair or replacement may be required.

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Repair Difficulty

Easy 2/5

Required Part

Bin Door Gasket
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