Hoshizaki
Soft Ice / Poor Storage
Ice is wet, soft, or melts quickly in the bin
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Possible Causes
Bin drain backed up causing standing water, Warm air infiltration into bin, Defective bin insulation or door gasket, Ice thickness too thin
How to Fix / Troubleshooting
Safety First: Disconnect power before working inside the bin.
- Check bin drain: Ensure the bin drain is clear and water is not pooling under the ice.
- Inspect bin door and gasket: Look for gaps, tears, or misalignment allowing warm air in. Adjust or replace gasket as needed.
- Verify ice thickness: If cubes are very thin, adjust water level or thickness settings per the service manual.
- Limit door openings: Reduce frequent or prolonged bin door openings that warm the ice.
When to call a technician: If the bin liner or insulation is compromised, professional repair or replacement may be required.
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Repair Difficulty
Easy
2/5
Required Part
Bin Door Gasket
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