Ice cubes stick to the evaporator and do not drop into the basket; ice builds up on the evaporator.

Safety first: Unplug the unit before attempting to remove stuck ice. Do not use sharp tools on the evaporator.

• Defrost: Leave the lid open and the unit unplugged until all ice on the evaporator melts.
• Clean evaporator: Wipe the evaporator fingers or plate with a soft cloth and vinegar solution to remove scale that can cause sticking.
• Check tray movement: Ensure the tray tilts fully during harvest. Remove any obstructions and verify the tray motor is not weak or binding.
• Restart and observe: Plug the unit back in and watch a full cycle. If ice still fails to release, the control board’s harvest timing or hot gas valve (if equipped) may be faulty and require professional service.