Safety: Turn off and unplug the ice maker before removing jammed ice.

Clear jams: Remove the ice basket and gently break up any ice clumps stuck to the evaporator or shovel using a plastic utensil (never metal).
Inspect shovel/arm: Check the ice shovel or sweep arm for bending or cracks. Straighten minor bends carefully; replace if severely damaged.
Remove foreign objects: Ensure no spoons, scoops, or packaging are interfering with moving parts.
Reposition basket: Install the ice basket correctly so it does not rub against the shovel during harvest.

Grinding or scraping noise when ice is being harvested or dropped.

Possible Causes