E14
KitchenAid
User Interface to Control Board Communication Fault
Ice maker shows communication error between user interface and main control
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Loose UI ribbon cable, damaged user interface board, failed main control board communication circuit, moisture intrusion at control panel
How to Fix / Troubleshooting
Safety: Disconnect power before removing the control panel.
- Remove UI panel: Carefully remove the front control panel to access the user interface board and ribbon cable.
- Inspect cable: Check the ribbon cable for kinks, corrosion, or broken traces. Reseat both ends firmly.
- Check for moisture: Look for signs of water or condensation inside the panel. Dry thoroughly and correct any door gasket or seal issues causing moisture.
- Test UI: If available, follow the tech sheet to enter diagnostic mode. If the UI is unresponsive, replace the user interface board.
- Replace main control if needed: If a known-good UI and cable still do not communicate, replace the main control board.
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Repair Difficulty
Hard
4/5
Required Part
User Interface Board
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