E17
KitchenAid
Optical Ice Level Sensor Failure
Ice maker indicates high bin level even when bin is empty; unit will not make ice
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Dirty optical ice level sensors, misaligned emitter/receiver, failed optical board, cracked sensor housing
How to Fix / Troubleshooting
Safety: Unplug the ice maker before cleaning sensors.
- Locate optical sensors: Many KitchenAid models use an infrared emitter and receiver near the top of the bin opening.
- Clean lenses: Gently clean the sensor windows with a soft cloth and mild soap solution. Do not scratch the lenses.
- Check alignment: Ensure both sides are firmly mounted and facing each other correctly.
- Inspect wiring: Verify the sensor harness is secure and not pinched.
- Replace sensor kit: If the unit still thinks the bin is full, replace the KitchenAid ice level optics kit (emitter and receiver boards).
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Repair Difficulty
Medium
3/5
Required Part
Ice Level Optics Kit
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