Water is pooling inside the ice bin or cabinet instead of draining properly.

Safety First: Unplug the unit before clearing drains.

Steps to restore drainage:

• Clear internal drain: Locate the drain hole at the bottom of the bin or cabinet. Use a small brush or pipe cleaner to remove debris.
• Check drain hose: Inspect the hose from the internal drain to the external drain or pump. Straighten kinks and ensure proper downward slope.
• Defrost drain: If the drain is frozen, unplug the unit and allow ice to melt, or use warm (not boiling) water to thaw the line.
• Test drain pump: For pumped-drain models, listen for pump operation. If silent and water does not evacuate, test and replace the drain pump.