E15
Neff
Base Pan Leak Detection (Float Switch Activated)
E15 error, audible alarm, unit may stop, water detected in base
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Internal leak from water circuit, Condensation drain hose disconnected, Cracked ice tray or reservoir, Overfilling due to stuck inlet valve
How to Fix / Troubleshooting
Safety: Immediately disconnect power and close the water supply valve.
Steps:
- Access base pan: Remove the lower front or rear panel to reach the base pan and float switch. Sponge out all water.
- Reset float: Ensure the float moves freely and returns to its rest position once dry.
- Identify leak source: With water still off, inspect all visible hoses, joints, and the ice tray for cracks or mineral trails. Reconnect any loose drain hoses.
- Test carefully: Turn water back on and observe for leaks while the unit fills. Be ready to shut off water immediately if dripping is seen.
Resolution: Replace damaged hoses, trays, or the inlet valve if it leaks when closed. Do not bypass the float switch; it is a safety device.
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Repair Difficulty
Medium
3/5
Required Part
Float Switch / Water Lines / Ice Tray
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