Neff Ice Clumping / Overfreezing in Bin

Ice cubes are fused together in large clumps in the bin

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Possible Causes

Ice bin not emptied regularly, Ice bin temperature too warm causing partial melt and refreeze, Warm air infiltration from door not sealing, Ice maker overfilling bin

How to Fix / Troubleshooting

Safety: No electrical work required for basic checks; unplug if removing internal panels.

Steps:

  • Empty bin: Discard clumped ice and clean the bin with warm water, then dry thoroughly.
  • Check door seal: Inspect the door gasket around the ice compartment for gaps, tears, or dirt. Clean and reseat as needed.
  • Adjust temperature: Ensure the ice compartment or freezer is set to the recommended temperature (typically around −18 °C).
  • Monitor fill: Confirm that the ice level sensor stops production when the bin is full. If it does not, the sensor may need cleaning or replacement.
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Repair Difficulty

Very Easy 1/5

Required Part

Door Gasket / Ice Level Sensor
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