Ice sticks to the evaporator and does not drop into the basket.

Safety: Unplug the unit before cleaning the evaporator.

Steps:

• Defrost: Allow all ice to melt naturally with the lid open. Do not chip ice with sharp tools.
• Descale evaporator: Wipe the evaporator with a vinegar solution to remove mineral deposits, then rinse and dry.
• Adjust water level: Ensure the reservoir is not overfilled, which can cause oversized cubes that stick.
• Test cycles: Run several cycles and observe release. If ice still adheres strongly, the defrost/hot-gas function may be weak and require professional diagnosis.