Water pooling inside the ice storage area under the basket

Safety: Unplug before cleaning inside the unit.

• Remove basket: Take out the ice basket and wipe up any standing water.
• Clear drain holes: Locate the small drain holes or slots under the basket area. Use a cotton bud or soft brush to clear any ice, scale, or debris.
• Level front-to-back: Ensure the unit is slightly tilted back or perfectly level so water flows toward the reservoir, not the front.
• Defrost: If there is heavy frost, allow the unit to defrost fully with the lid open for 1–2 hours, then restart.

Persistent pooling may indicate a design issue or internal blockage that requires partial disassembly to clear.