Ice cubes are too small, thin, or hollow

Safety: Turn off power and water before opening the water system.

• Inspect water distribution: Remove and clean the water distribution tube or spray bar. Ensure all holes are clear.
• Check reservoir level: Verify the water level in the sump is at the correct height. Clean or adjust the water level sensor or float.
• Clean inlet screen: Remove debris from the water inlet valve screen to restore full flow.
• Replace water filter: If equipped, replace the external water filter to improve flow.
• Test operation: Run a cycle and confirm that ice thickness improves.