Display shows “ICE FULL” and unit stops making ice even when the basket is not full.

Safety first: Unplug the ice maker before cleaning sensors.

Steps to fix false ICE FULL:

• Empty basket: Remove the ice basket and any loose ice pieces that may be blocking the sensor beam.
• Clean sensor lenses: Locate the small windows on each side of the ice chute or basket area. Wipe them gently with a soft, damp cloth.
• Remove reflective items: Ensure there is no shiny metal or plastic object placed in the basket that could reflect the infrared beam.
• Check alignment: Confirm that both sides of the sensor are firmly mounted and facing each other.
• Test operation: Plug in the unit, reinstall the basket, and start a cycle. The ICE FULL message should only appear when the basket is actually full.
• Replace sensor: If the message appears immediately with an empty basket, replace the ice full infrared sensor assembly.

When to call a professional: If sensor replacement does not resolve the issue, the control board may be faulty and should be serviced by a technician.