How to Fix / Troubleshooting

Safety first: Unplug the unit before touching the evaporator.

Steps to improve ice release:

Clean evaporator: Remove mineral deposits and slime from the evaporator with a soft cloth and vinegar solution.
Check cycle timing: Observe a full cycle to see if the unit enters harvest (you may hear a change in compressor sound). If harvest is very short, the control may be misreading temperature.
Verify water flow: Ensure water is flowing evenly over the evaporator; dry spots can cause sticking.
Descale system: Run a full cleaning/descaling cycle to improve heat transfer.
Sensor check: If available, test or replace the evaporator temperature sensor that signals harvest.

When to call a professional: If ice still will not release and you suspect a refrigerant or valve issue, contact a technician.

Ice maker cycles but ice sticks to the evaporator and does not drop into the basket.

Possible Causes