Ice maker will not drain; water remains in reservoir even when drain plug is open.

Safety first: Unplug the unit before draining.

Steps to restore drainage:

• Remove plug: Take out the drain plug completely and inspect the opening for debris.
• Clear blockage: Use a small brush or pipe cleaner to remove any buildup inside the drain port.
• Check hose: If your Silonn model uses a drain hose, ensure it is not kinked or elevated above the drain port.
• Inspect gasket: Examine the plug gasket for swelling or deformation that could block the port. Replace if necessary.

When to call a professional: If the internal drain path is blocked beyond reach, professional disassembly may be required.