SPT
Harvest Failure / Ice Release Problem
Unit forms ice on the evaporator, but cubes do not drop into the basket.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Evaporator surface too warm or too cold, Faulty harvest cycle timing, Worn or misaligned ice shovel, Mineral buildup causing cubes to stick
How to Fix / Troubleshooting
Safety first: Unplug the unit before cleaning the evaporator.
- Clean evaporator: Remove mineral deposits from the evaporator plate with a soft cloth and vinegar solution. Rinse thoroughly.
- Check shovel movement: Manually rotate the shovel (with power off) to ensure it moves freely and is not rubbing against the tray or housing.
- Adjust ice size: Set to a smaller ice size to shorten freeze time and reduce sticking.
- Sensor/board check: If cubes freeze solid and never harvest, the evaporator thermistor or control board may not be triggering the harvest cycle and should be tested and replaced if necessary.
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Repair Difficulty
Medium
3/5
Required Part
Ice Shovel Assembly
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