Ice maker produces ice, but ice is very large, clumped, or bridges together.

Safety first: Unplug the unit before adjusting sensors.

• Step 1 – Adjust thickness probe: Move the ice thickness sensor slightly away from the evaporator so harvest occurs sooner, producing thinner, separate cubes.
• Step 2 – Clean water system: Descale the reservoir, pump, and distribution channels to ensure even water flow over the evaporator.
• Step 3 – Check harvest sensor: Inspect the harvest thermostat or sensor for secure mounting and good contact with the evaporator. Replace if suspected faulty.
• Step 4 – Reset control: Perform a power reset to clear any temporary timing glitches in the control board.