E11
U-Line
Drain Pump / Gravity Drain Fault
Display shows E11, unit does not drain melt water properly, standing water in bin or sump
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Failed drain pump motor (on pump models), Clogged drain hose, Kinked or improperly sloped drain line, Blocked internal drain port
How to Fix / Troubleshooting
Safety First: Unplug the unit before working on the drain system. Water may spill; protect flooring.
- Step 1 – Identify drain type: Determine if your U-Line ice maker uses a gravity drain or an internal drain pump (check model specs).
- Step 2 – Inspect internal drain: Remove the ice bin and look for the drain opening at the bottom. Clear any ice, debris, or scale buildup using warm water and a soft brush.
- Step 3 – Check external hose: Follow the drain hose from the unit to the household drain. Ensure it is not kinked, elevated above the unit (for gravity systems), or blocked.
- Step 4 – Test drain pump (if equipped): During a drain cycle, listen for the pump motor. If silent or just humming, the pump may be seized or failed.
- Step 5 – Access and replace pump: Remove the lower front panel to access the drain pump. Disconnect power and water. Remove hose clamps and electrical connectors, then replace with a U-Line compatible drain pump. Reconnect hoses securely.
After repair, pour a small amount of water into the bin area and confirm it drains quickly without leaks or E11 returning.
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Repair Difficulty
Medium
3/5
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